Kyle East, Central Dispatch Director
Kyle East was appointed to the position of Brownsville-Haywood County 911 Communications Center Supervisor in January, 2016.
Central dispatch was established in 1991 as one of Tennessee’s few consolidated dispatch centers. This center is a joint venture between Haywood County, the city of Brownsville and the 911 emergency communication district. As a consolidated center, we dispatch police, sheriff deputies, fire and ambulance for the entire county, as well as, monitor the 911 phones for all calls for service. The mission statement for the dispatch center is as follows:
To provide prompt, efficient all-inclusive Emergency Services to the best of our ability; to serve the public with fairness and professional conduct.
Central dispatch is governed by a nine-member board. These members are made up of the head of the departments we dispatch for as well as one private citizen appointed by the city mayor and one private citizen appointed by the county mayor.
The State of Tennessee, under Tennessee Code Annotated 7-86-201, has established strict guidelines that all dispatchers must meet before being employed. This law states that all such persons shall: (1) Be at least eighteen (18) years of age; (2) Be a citizen of the United States; (3) Be a high school graduate or possess equivalency; (4) Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances; (5) Not have been released or discharged under any other than honorable or medical discharge from any of the armed forces of the United States; (6) Have such person’s fingerprints on file with the Tennessee Bureau of Investigation; (7) Have passed a physical examination by a licensed physician; and (8) Have good moral character as determined by a through investigation conducted by the employing agency. Our county went a step further and raised the minimum required age for dispatchers to  years of age.
Each dispatcher must also attend a 40 hour course in TIES (Tennessee Information Enforcement System) techniques given in Nashville at the TBI building, before being allowed to dispatch without a trainer.
Central Dispatch is a 24/7 operation, divided into three shifts of dedicated dispatchers. There are always two operators available, on each shift every day, to protect the general public. With a grant from the State of Tennessee, our dispatch center is now fully automated. All operators have been trained on our CAD (Computer Aided Dispatch) system. A
911 calls that are received by our 911 center, whether landline or wireless, are mapped on our state-of-the-art mapping system, that allows us to virtually see where all 911 calls are originating from and allows for faster response times to all incidents. Central Dispatch moved to a state-of-the-art facility in early 2011 located at the Criminal Justice Complex.
Haywood County 911 & Central Dispatch Director
P.O. Box 449
Brownsville, TN 38012
731-772-7065 / Fax:731